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CCAVENUE'S PAYMENT PROCESSING OPTIONS:
You can view a demo of CCAvenue's Shopping Cart
interface and Variable Amount interface plus
other facilities provided by CCAvenue, by clicking
on the following links.
HOW
YOU RECIEVE YOUR MONEY?:
After a successful transaction has been processed
then the order will be displayed in your CCAvenue
merchant interface under 'PENDING ORDERS'
. You must capture this order within 12 days
by selecting the 'Executed/Shipped' radio button
and entering the delivery information.
Only
after the order has been captured will the transaction
order amount less the transaction discount be
credited to your CCAvenue account statement.
Please note that we recommend that you access
the 'Pending Orders' section regularly (at least
4 times a day) and capture orders keeping in
mind that orders are kept pending for only 12
days inclusive of the date of placement of the
order. At the close of the 12th day (i.e. on
the 13th day) the order is automatically cancelled
by the system.
CCAvenue
settles payments on a weekly basis. Once the
net payables in your account exceed Rs.1000/-,
CCAvenue will issue cheques on a regular weekly
cycle for all amounts over & above of Rs.1000/-
(which is the minimum balance to be maintained
at all times). That is, for all transactions
captured by you till Thursday, you will be paid
on the following Monday. Your cheques will be
couriered every Friday evening via a PROFESSIONAL
Courier and the dispatch details of the same
will be emailed to you the following Monday.
Alternatively,
if you have an account in any of the following
banks (HDFC, ICICI, CITI Bank, HSBC, Standard
Chartered, Centurion Bank, IDBI, Global Trust
Bank), you cheques can be directly deposited
to your account with same being reflected the
next day.
What
is the Authorise and Capture Facility? |
What
exactly is the 'Authorise and Capture
Facility'? In order to understand this
you need to understand the way in which
the Credit Card payment processes work.
As you may already be knowing, once
a transaction of say Rs. 10,000/- comes
from your site and is forwarded to the
gateway and authorized in real time,
it means that the amount of Rs. 10,000/-
is blocked from your customer's credit
card limit for a period of 13 days.
For eg. If you customer's Credit Card
has a credit limit of Rs. 40,000/-,
Rs. 10,000 will be blocked for your
transaction for a period of 13 days
from the time of the transaction from
your site. Your customer after doing
the transaction from your site, will
have only a Credit Card limit of Rs.
30,000/- left. This Rs. 10,000 that
is blocked for 13 days will not be reflected
in his Credit Card statement until and
unless you capture the order from your
CCAvenue account backend.
Therefore
it is imperative that you ship the order
within 12 days and capture the amounts
from your CCAvenue account backend.
If your business model requires that
you capture the amount before you actually
ship the order and your customer is
agreeable to the same, then you may
do so. If you do not capture within
12 days, the transaction automatically
evaporates from the payment gateway
system on the 13th day and the credit
card limit of Rs. 40,000/- is restored
to your customer's Credit Card. You
cannot block your customer's card forever.
This facility helps Merchants in a way
that if they want to cancel or do partial
capture within 12 days of the receipt
of the order, then they do not have
to pay any cancellation charges of 5%
on the cancelled amounts. Before the
introduction of this facility, merchants
had to pay cancellation charges for
orders they could not fulfil. Please
note that in cases where the has selected
the net banking option for payment the
transaction amount in case of a successful
transaction is immediately debited from
his account.
The
CCAvenue system requires that you view
the details of orders placed by your
customers and capture the orders within
12 days so that the order amounts can
be credited to your account.
The steps to be followed 'To Capture
an Order' are as outlined below:
STEP
1: Click on the 'Pending Orders' link.
STEP 2: Select the orders you wish to
view the details of click the 'View
Selected Orders' button.
STEP 3: For each order you will be capturing
select the Delivery Mode from the dropdown
menu of delivery options, enter the
Delivery Details in the box provided
and select the 'Shipped / Executed'
radio button.
STEP 4: Click on the 'Update Orders'
button.
Please
note that we recommend that you access
the 'Pending Orders' section regularly
(at least 4 times a day) and capture
orders keeping in mind that orders are
kept pending for only 12 days inclusive
of the date of placement of the order.
At the close of the 12th day (i.e. on
the 13th day) the order is automatically
cancelled by the system.
Note:
In case an order paid through credit
cards is cancelled within the 12 day
period of capture then transaction charges
will not be applied to that order. However
in case of transactions paid using the
net banking option the TDR will still
be applicable as the cancellation of
that order amounts to a refund.
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