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CCAvenue S.N.I.P.™
'Shopping Cart' Interface
Real Time Integration
'Auction' Payment Collection Facility
'Bill/Invoice' Payment Collection Facility
'Transaction Failure' Payment Collection Facility
'Virtual Terminal' Interface
'CCAvenue PhonePay Solution'
How You Recieve Your Money?

Bangoes
 
Card Holder Centre
How You Recieve Your Money?
HOW YOU RECIEVE YOUR MONEY?
After a successful transaction has been processed then the order will be displayed in your CCAvenue merchant interface under 'PENDING ORDERS'. You must capture this order within 12 days by selecting the 'Executed/Shipped' radio button and entering the delivery information.

Only after the order has been captured will the transaction order amount less the transaction discount be credited to your CCAvenue account statement. Please note that we recommend that you access the 'Pending Orders' section regularly (at least 4 times a day) and capture orders keeping in mind that orders are kept pending for only 12 days inclusive of the date of placement of the order. At the close of the 12th day (i.e. on the 13th day) the order is automatically cancelled by the system.

CCAvenue settles payments on a weekly basis. Once the net payables in your account exceed Rs.1000/-, CCAvenue will issue cheques on a regular weekly cycle for all amounts over & above of Rs.1000/- (which is the minimum balance to be maintained at all times). That is, for all transactions captured by you till Thursday, you will be paid on the following Monday. Your cheques will be couriered every Friday evening via a PROFESSIONAL Courier and the dispatch details of the same will be emailed to you the following Monday.

WHAT IS THE AUTHORISE AND CAPTURE FACILITY?
What exactly is the 'Authorise and Capture Facility'? In order to understand this you need to understand the way in which the Credit Card payment processes work. As you may already be knowing, once a transaction of say Rs. 10,000/- comes from your site and is forwarded to the gateway and authorized in real time, it means that the amount of Rs. 10,000/- is blocked from your customer's credit card limit for a period of 13 days. For eg. If you customer's Credit Card has a credit limit of Rs. 40,000/-, Rs. 10,000 will be blocked for your transaction for a period of 13 days from the time of the transaction from your site. Your customer after doing the transaction from your site, will have only a Credit Card limit of Rs. 30,000/- left. This Rs. 10,000 that is blocked for 13 days will not be reflected in his Credit Card statement until and unless you capture the order from your CCAvenue account backend.

Therefore it is imperative that you ship the order within 12 days and capture the amounts from your CCAvenue account backend. If your business model requires that you capture the amount before you actually ship the order and your customer is agreeable to the same, then you may do so. If you do not capture within 12 days, the transaction automatically evaporates from the payment gateway system on the 13th day and the credit card limit of Rs. 40,000/- is restored to your customer's Credit Card. You cannot block your customer's card forever. This facility helps Merchants in a way that if they want to cancel or do partial capture within 12 days of the receipt of the order, then they do not have to pay any cancellation charges of 5% on the cancelled amounts. Before the introduction of this facility, merchants had to pay cancellation charges for orders they could not fulfil. Please note that in cases where the has selected the net banking option for payment the transaction amount in case of a successful transaction is immediately debited from his account.

The CCAvenue system requires that you view the details of orders placed by your customers and capture the orders within 12 days so that the order amounts can be credited to your account.
The steps to be followed 'To Capture an Order' are as outlined below:

STEP 1: Click on the 'Pending Orders' link.
STEP 2: Select the orders you wish to view the details of click the 'View Selected Orders' button.
STEP 3: For each order you will be capturing select the Delivery Mode from the dropdown menu of delivery options, enter the Delivery Details in the box provided and select the 'Shipped / Executed' radio button.
STEP 4: Click on the 'Update Orders' button.

Please note that we recommend that you access the 'Pending Orders' section regularly (at least 4 times a day) and capture orders keeping in mind that orders are kept pending for only 12 days inclusive of the date of placement of the order. At the close of the 12th day (i.e. on the 13th day) the order is automatically cancelled by the system.

Note: In case an order paid through credit cards is cancelled within the 12 day period of capture then transaction charges will not be applied to that order. However in case of transactions paid using the net banking option the TDR will still be applicable as the cancellation of that order amounts to a refund.

New Payment Options