|Variable Amount Interface|
|Shopping Cart Interface|
Adult Products: Adult goods and services which include pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services and massage parlors: Payment of potentially sexual related services.Copyrights:
Fake Certificate: Government IDs or documents which include fake IDs, passports, diplomas, and noble titles.Drugs:
Replica Products: Counterfeit and unauthorized goods, which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods.
Gambling: Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrolment in online gambling sites, and related content. Casino Gaming Chips, Off-Track Betting and Wagers at Race Tracks.
Sharp objects: Weapons, which include firearms, ammunition, knives, brass knuckles, gun parts, and other armaments
Tobacco and Cigarettes: Tobacco and cigarettes, which include cigarettes, cigars, chewing tobacco, and related products and Unlawful Sale of Tobacco: Online sale of tobacco products by a retailer that is not (1)Certified to pay state taxes, and/or (2)preventing sale of tobacco products to under-age consumers.Live Plants/ Animals:
Human Parts: Body parts which include organs or other body parts
Online Trading: Securities that include online trading of stocks and bonds etc.Devices:
Alcoholwhich includes alcohol or alcoholic beverages such as beer, liquor, wine, or champagne. (Included in Avenues List)
Child pornographywhich includes pornographic materials involving minors
Hacking and crackingMaterials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property.
Illegal goods:Which include materials, products, or information promoting illegal goods or enabling illegal acts
Miracle cures:Which include unsubstantiated cures, remedies or other items marketed as quick health fixes
Medical Marijuana Dispensary:Seller of marijuana used for medicinal purposes
Regulated goods:Which include air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specificationsMulti-level Pyramid Selling:Multi-level marketing system which uses one or more of the following practices which may be considered deceptive:
Matrix sites:Matrix sites or sites using a matrix scheme approach
Bureau de Change Establishments:Ability for card members to purchase Foreign Exchange currency
Cheque Cashing / Guarantee:Card member (Merchant) can transact cheque for cash using American Express as a check guarantee card.
Condo (Real Estate) Down Payments:Payments to other debt related real estate products
Debt Collection:Collection Agencies, Factoring Companies, Liquidators, Bailiffs, Credit Restoration Services and Bankruptcy Lawyers.
Door to Door Sales:Unsolicited vendors with immediate payment expected.
Investment on futures maturity/value of goods: Investment made on futures maturity of goods/Services with an intention of gaining return on investment. (E.g. stock market, wine future, horse breeding, or timber investment).
Leasing Merchants:Payments to other debt related real estate products. Leasing Merchants (US)
Mortgage Payments:Payments to other debt related real estate products, Mortgage Payments (US).
Telecommunications Services:Including wireless, cable, satellite, wire line, ISP, Calling Cards, Long Distance Phone/Card reader, Airplane Telephones, Cellular Products/Services.
Mobile point of sale:Electronic point of sale terminal.
Unregulated Charities:Merchant that does not have a Tax exemption or local council registration number.
Card member Activated Terminals:Road Tolls, Car Parking Lots and Garages, Petrol Pumps, Cinema Kiosks, Railway Self-Service Ticketing.
Internet Auctions:Any form of auctioning carried out on the Internet (excluding North America region).
Internet Electronic Delivery:Merchants (including E-tickets that are redeemable in person) and Internet Electronic Services.
Night Club:Related (e.g. Night Club Hostess, Night Club Lounges, Disco, or Gentlemen's Club).
Premium Rate Telephone Services: all 1-900 lines.
Timeshares:The selling of part ownership of a property for use as a holiday home, whereby a card member can buy the right to use the property for the same fixed period annually.
PC support services:Providing diagnostic, troubleshooting, maintenance and repair services to a computer or similar device.
Franchisee Services:A party (franchisee) acquired to allow them to have access to a business's (the franchiser) proprietary knowledge, processes, and trademarks in order to allow the party to sell a product or provide a service under the business's name.
Any product or service:Which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India.
Mixed Businesses:If any Merchant is found to be availing CCAvenue's service for the above mentioned business types without Avenues' written approval then the Merchant will be subject to appropriate proceedings and, services of Avenues to Merchant will be terminated on immediate basis.
|REASONS OF CHARGEBACK||DOCUMENTS REQUIRED|
|Credit Not Processed/Refund is Due||Transaction receipt, ME Letter, Terms & Conditions of transaction/Policy of cancellation|
|Duplicate Processing||Transaction receipt & Invoice/Proof Of Delivery (POD) for both cases|
|Transaction Not Recognized/No Authorization||Transaction receipt & Invoice/Bill copy, Customer acceptance mail/authorization letter/Transaction receipt signed by cardholder|
|Retrieval Request||Invoice copy and POD, Customer acceptance mail|
|Not As Described Or Defective Merchandise||Transaction receipt copy, Invoice/Bill, POD and ME explanation letter, Terms & Conditions of transaction/Policy of cancellation, Product features|
|Services Not Provided Or Merchandise Not Received||Transaction receipt, Invoice/Bill copy, Signed POD, Proof of receipt|