The following are the requirements that need to be adhered to by the merchants for availing CCAvenue's payment gateway services.
As per the set standards, the following details must be available on the merchants’ website/mobile app/electronic invoice raised to collect payments from the customers.
This section includes the Online Registration& Product/Service details with pricing structure.
This section displays a brief description of the organization, which may include its corporate history and management profiles.
This section pertains to the product shipping information & expected delivery timeframe.
This section provides clear guidelines on how a return is handled, as well as elaborates the Refund/Cancellation Policy of the organization.
These sections elaborate how the organization treats and protects the customer's information.
This section displays the various communication channels through which customers can get in touch with the merchant.
Note: If the information listed above is not available on the site / app, the merchant needs to update it mandatorily while applying for the services.
At the initial stage itself, the Merchant is informed by our team of the list of businesses for which payment processing services will not be offered by CCAvenue. He must check whether his business falls under the prohibited list or not, and proceed accordingly.
Click here to view detailed information on the prohibited businesses.
Once the merchants have provided their business, contact & bank details through the online signup process, they need to upload their KYC documents to complete their registration.
Click here to view the list of KYC documents required by CCAvenue, based on different business filing statuses.