CCAvenue backed Mumbai-based Customer360 gets acquired by US-based Interactive Intelligence (Nasdaq: ININ)
10th December, 2015 - Mumbai, India
US-based Interactive Intelligence, a customer engagement and collaboration software and cloud services provider has acquired Mumbai-based startup Customer360, a platform that helps companies improve customer relations using non-voice communications channels.
Customer360's Software as a Service (SaaS) product was launched in September 2013 and it offers a customer engagement platform that includes video chat and mobile apps for live chat and helpdesk. Jeff Swartz, VP of Development for Interactive Intelligence, said, "The Customer360 team has built an enterprise-grade platform that enables contact center agents to give the kind of personalized, real-time experience they demand. This platform, combined with the team's deep understanding of video, chat and mobile technologies, will add tremendous value to our customer engagement and business communications cloud services."
"Interactive Intelligence Group Inc. (Nasdaq: ININ) is a proven global leader in the customer engagement market," said Mitul Thakkar, Chief Executive Officer at Customer360. "We see great alignment with the company's vision for connecting and engaging people in fundamentally new ways. In addition, this acquisition is a testimony to B2B startups in India. Our team has worked hard to reinforce the fact that global products can be developed here," Thakkar concluded.
Customer360 has more than 1,000 customers, including 4,000+ agents using its platform. Its customers include Housing.com, Yatra and many other brand name companies. Interactive Intelligence plans to incorporate the Customer360 products into its PureCloud services.
Customer360 executive management includes co-founders CEO Mitul Thakkar and COO Mayuresh Shilotri. Thakkar is a former Yahoo executive and has a master's degree in computer science from State University of New York. Shilotri is a former Cognizant executive with a master of business administration from Indian Institute of Technology Madras.
Customer360 was angel-funded in September 2013 by Vishwas Patel, CEO of CCAvenue. Subsequently, Customer360 raised another round from CCAvenue and Milind Mody, CEO of eBrandz Solutions Pvt Ltd, a digital agency with offices in New York and Mumbai.
About Customer360
Established in September 2013 by Mitul Thakkar, Mayuresh Shilotri and Onkar Bhosle, Customer360 is a Software as a Service (SaaS) provider that offers an advanced customer engagement platform for businesses worldwide. The brand has introduced a whole new way of interacting with your customers through non-voice channels by leveraging mobile centricity, rich media and big data. Customer360 has successfully emerged as a pioneer by delivering proven, world-class products at regular intervals. Its growing customer base now includes 4,000-plus agents and some of its large clients are Yatra.com, CCAvenue and Housing.com. For more information, visit www.Customer360.co.
About Interactive Intelligence
With a 21-year history of industry firsts, 100+ patent applications, and over 6,000 global customer deployments, Interactive Intelligence Group Inc. (Nasdaq: ININ) offers its customers quick return on investment, robust reliability and security. Interactive has been among Software Magazine's Top 500 Global Software and Services Suppliers for 15 years in a row. It has the distinction of being one of Mashable's 2014 Seven Best Tech Companies to Work For. The brand provides software as well as cloud services for customer engagement, unified communications and collaboration. It aims to help businesses worldwide to improve service, increase productivity and reduce costs. The company is based in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com
About Avenues
With its headquarters in Mumbai, Avenues India has developed several cutting-edge solutions that are used by thousands of eMerchants globally. CCAvenue offers real-time, multi-currency online payment processing services for businesses in the major industry verticals. It is the only complete PG solution in the region that has the unique capability to offer the full spectrum of Internet payment options including the 6 major Credit Cards, 98+ Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex EzeClick, 53+ Net Banking, 8 Prepaid instruments (including the MobiKwik and Paytm wallets), 2 Mobile Payments and up to 7 Multi Bank EMI options. For more information, visit www.ccavenue.com
Customer360's Software as a Service (SaaS) product was launched in September 2013 and it offers a customer engagement platform that includes video chat and mobile apps for live chat and helpdesk. Jeff Swartz, VP of Development for Interactive Intelligence, said, "The Customer360 team has built an enterprise-grade platform that enables contact center agents to give the kind of personalized, real-time experience they demand. This platform, combined with the team's deep understanding of video, chat and mobile technologies, will add tremendous value to our customer engagement and business communications cloud services."
"Interactive Intelligence Group Inc. (Nasdaq: ININ) is a proven global leader in the customer engagement market," said Mitul Thakkar, Chief Executive Officer at Customer360. "We see great alignment with the company's vision for connecting and engaging people in fundamentally new ways. In addition, this acquisition is a testimony to B2B startups in India. Our team has worked hard to reinforce the fact that global products can be developed here," Thakkar concluded.
Customer360 has more than 1,000 customers, including 4,000+ agents using its platform. Its customers include Housing.com, Yatra and many other brand name companies. Interactive Intelligence plans to incorporate the Customer360 products into its PureCloud services.
Customer360 executive management includes co-founders CEO Mitul Thakkar and COO Mayuresh Shilotri. Thakkar is a former Yahoo executive and has a master's degree in computer science from State University of New York. Shilotri is a former Cognizant executive with a master of business administration from Indian Institute of Technology Madras.
Customer360 was angel-funded in September 2013 by Vishwas Patel, CEO of CCAvenue. Subsequently, Customer360 raised another round from CCAvenue and Milind Mody, CEO of eBrandz Solutions Pvt Ltd, a digital agency with offices in New York and Mumbai.
About Customer360
Established in September 2013 by Mitul Thakkar, Mayuresh Shilotri and Onkar Bhosle, Customer360 is a Software as a Service (SaaS) provider that offers an advanced customer engagement platform for businesses worldwide. The brand has introduced a whole new way of interacting with your customers through non-voice channels by leveraging mobile centricity, rich media and big data. Customer360 has successfully emerged as a pioneer by delivering proven, world-class products at regular intervals. Its growing customer base now includes 4,000-plus agents and some of its large clients are Yatra.com, CCAvenue and Housing.com. For more information, visit www.Customer360.co.
About Interactive Intelligence
With a 21-year history of industry firsts, 100+ patent applications, and over 6,000 global customer deployments, Interactive Intelligence Group Inc. (Nasdaq: ININ) offers its customers quick return on investment, robust reliability and security. Interactive has been among Software Magazine's Top 500 Global Software and Services Suppliers for 15 years in a row. It has the distinction of being one of Mashable's 2014 Seven Best Tech Companies to Work For. The brand provides software as well as cloud services for customer engagement, unified communications and collaboration. It aims to help businesses worldwide to improve service, increase productivity and reduce costs. The company is based in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com
About Avenues
With its headquarters in Mumbai, Avenues India has developed several cutting-edge solutions that are used by thousands of eMerchants globally. CCAvenue offers real-time, multi-currency online payment processing services for businesses in the major industry verticals. It is the only complete PG solution in the region that has the unique capability to offer the full spectrum of Internet payment options including the 6 major Credit Cards, 98+ Debit Cards (All MasterCard /Visa /Maestro /RuPay Cards), Amex EzeClick, 53+ Net Banking, 8 Prepaid instruments (including the MobiKwik and Paytm wallets), 2 Mobile Payments and up to 7 Multi Bank EMI options. For more information, visit www.ccavenue.com
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